Any packages returned to us by the designated carrier because the customer was not available to receive the package or due to incorrect shipping address may be subject to additional shipping costs to reship, and not subject to a refund.
Any orders delivered to the wrong address due to a customer error are non-refundable. If an order has been shipped and a customer notices the wrong address, Biocol Labs is not responsible for redirecting the shipment to the correct address or bearing the cost for changing an address mid-transit.