Packages lost by the shipping carrier are not eligible for a refund. In this situation, we ask that you contact the carrier with your tracking number and or search for your shipment by using the carrier tracking page.
If a package is lost or damaged within transit, Biocol Labs will reship it at no additional cost. Biocol Labs will not refund an order if it is lost or damaged in transit.
All orders marked as “Delivered” with valid tracking information cannot be refunded if the customer cannot locate the item. The customer will need to contact the shipping carrier directly to request more information about their package.