If you change your mind about using your Biocol Labs product, you can return your unopened and unused product back to us within 14 days of your order date. We request that you get in touch with us at firstname.lastname@example.org. Please provide us with your order number, the reason for your enquiry, and we will be in touch to advise next steps.
Customers are responsible for the return shipping fee, and ensuring that the product is in the same condition as you received it, and in its original packaging. You can reject a delivery and or return to sender without any additional expense to you. You can inform the carrier who is delivering the shipment that you refuse it. Or, you can write on the shipment 'refused' or 'return to sender 'and leave it at your mailbox or a blue collection box, or post office as long as you have not opened it.
Once your return is received at our warehouse, the refund is calculated as such: Customer total order minus S&H (if applied). To proceed with a refund, we will require you to inform us once the return has been initiated, and as soon as it is noted on the tracking details, we will proceed to refund you as per our policy guidelines.
If your return is not accepted due to the product not being in the same is in the condition as you received it, and not in its original packaging, we have the right to refuse your request.
Our Returns Policy must be read in conjunction with, our Terms and Conditions. We reserve the right to change this Returns Policy at any time.
- Orders cancelled prior to packaging are entitled to a full refund.
- Refunds are issued to the payment method used in the transaction. Any and all shipping costs are non-refundable.
- Any packages returned to us by the designated carrier because the customer was not available to receive the package or due to incorrect shipping address may be subject to additional shipping costs to reship.