FREQUENTLY ASKED QUESTIONS

ORDER

• How quickly will my order arrive?
• From where will my order be shipped?
• What is the process for canceling my order?
• What should I do if I've placed an order incorrectly?

DELIVERY

• What is the estimated delivery time for my order?
• What if I haven't received my order?
• What if my shipment is lost in transit?
• What if my shipping indicates "delivered," but I haven't received it?
• What should I do if I receive a damaged item?
• How are duties and taxes handled?

SUBSCRIPTION

• How do I create a subscription?
• How do I log in and manage my subscription?
• Can I change the frequency of my shipment after my initial order?
• Can the products within my subscription vary?
• Can I use additional discounts on my subscription orders?
• How do I cancel my subscription?

RETURNS

• Do you offer a money-back guarantee?
• What is your return policy?

CONTACT US

• When will you respond to my enquiry?
• How do I get in touch with Customer Support?
• Who can I contact for Wholesale or PR information?