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biocol labs
FREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTIONS
ORDER
How quickly will my order arrive?
How can I track my order?
What if I receive a faulty item?
What if I want to cancel my order?
DELIVERY
Where is my order being shipped from?
What is express shipping?
What if I have not received my order?
What if my shipment is lost?
What about duties and taxes?
SUBSCRIPTION
How do I create a subscription?
How do I log in and manage my subscription?
Can I change the frequency of my shipment after my initial order?
Can the products within my subscription vary?
Can I use additional discounts on my subscription orders?
How do I cancel my subscription?
RETURNS
Do you offer a money-back guarantee?
What is your return policy?
CONTACT US
When will you respond to my enquiry?
How do I get in touch with Customer Support?
Who can I contact for Wholesale or PR information?
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