FREQUENTLY ASKED QUESTIONS

ORDER

• How quickly will my order arrive?
• How can I track my order?
• What if I receive a faulty item?
• What if I want to cancel my order?

DELIVERY

• Where is my order being shipped from?
• What is express shipping?
• What if I have not received my order?
• What if my shipment is lost?
• What about duties and taxes?

SUBSCRIPTION

• How do I create a subscription?
• How do I log in and manage my subscription?
• Can I change the frequency of my shipment after my initial order?
• Can the products within my subscription vary?
• Can I use additional discounts on my subscription orders?
• How do I cancel my subscription?

RETURNS

• Do you offer a money-back guarantee?
• What is your return policy?

CONTACT US

• When will you respond to my enquiry?
• How do I get in touch with Customer Support?
• Who can I contact for Wholesale or PR information?